0113 307 6500  
Get a Quote Call us on 0113 307 6500
Logistics The Right Way

Customer Privacy Policy

This privacy policy (this "Policy") explains how personal information is collected, used, and disclosed by Viamaster Group and its subsidiaries (collectively, "Viamaster Group," "we," "our" or "us"). This Policy applies to visitors and users (individually, "you") of Viamaster Group’s websites, applications, and other online services (each, a "Site," and collectively, our "Sites"), although not all services described here are available in all jurisdictions.

By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.

Information We Collect

We may collect personal information, including your name and contact details for the purpose of providing our services, ensuring the security of our services and communicating with you.

By visiting or using our Sites, we may collect the following categories of personal information (" personal information ") you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information.

Retention. We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.

How We Use Your Information

We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.

How We Share Your Information

We do not sell any of your personal data to any third party. However, providing our services to you may require sharing your information with carefully selected third parties, as set out in this statement:

  1. We may disclose your personal data to any member of our group of companies for the purposes set out in this policy.
  2. Information required to fulfil your order may be shared with our delivery companies.
  3. Transactional messages will be sent via third-party services who may retain records for reporting purposes.

Retaining Your Information

We will retain your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide our services.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have rights relating to your personal information, including the following:

  • To be informed about how your personal information is being used
  • To access the personal information we hold about you
  • To request the correction of inaccurate personal information we hold about you
  • To request that we delete your data, or stop processing it or collecting it, in some circumstances
  • To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
  • To request that we transfer or port elements of your data either to you or another service provider
  • To complain to your data protection regulator — in the UK, the Information Commissioner’s Office

The right to access the personal information we hold about you is subject to the supply of appropriate evidence of your identity. If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.

Security of Your Information

We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information.

Cookies and Other Tracking Technologies

We may use cookies and similar technologies to help provide our Sites, offer you a more personalised user experience and market products and services to you.

Your Choices

You can opt out of receiving marketing communications from us, change your communication preferences, and/or opt-out of certain sharing of your information with third parties.

Access and Correction of Your Information

We provide you the opportunity to access, correct and update your information.

International Transfers

We will not transfer your information outside of the United Kingdom.

Links to Other Websites

Our Sites may contain links to other websites or services that are not owned or controlled by Viamaster Group, including links to websites of our advertisers, sponsors, partners and social media channels.

Changes to This Policy

You will be notified about any material changes to this Policy via a posting on our Sites, and as otherwise required by applicable law.

Contact Us

If you have questions about this Policy, please contact us.

By Phone on 0113 307 6500

By email using info@viamaster.co.uk

By post to Viamaster Group, Europort Distribution Centre, Altofts Lane, Castleford, West Yorkshire, WF10 5PZ