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GDPR Customer & Supplier Privacy Statement

The General Data Protection Regulation (GDPR) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU).

The UK government has recognised that it will still be part of the EU when the GDPR comes into effect on May 25, 2018 and it has stated that it will comply with the GDPR, and that ongoing compliance will not be affected by Brexit.

Viamaster is fully committed to ensuring that we properly secure and process sensitive data in accordance and compliance with the GDPR.

Who we are?

We are Viamaster Group and we are responsible for processing the information described in this privacy statement. Our contact details are:
Viamaster Group
Europort Distribution Centre
Altofts Lane
West Yorkshire
WF10 5PZ
United Kingdom

What personal data do we process?

In the context referred to in this document, we collect, store and process various pieces of data from you. The following list shows the pieces of information we collect, store and process;

Business Name
Business Address
Contact details (Telephone, Email)
Financial/Accounts Information

How do we store it?

We will retain the above-mentioned information for a maximum of two years after the transaction it relates to has been completed unless, there is a legal and contractual requirement to hold it for longer. All documents are secured and processed in accordance and compliance with GDPR and any relevant legislation.

Why do we process your data?

This privacy statement is to inform you about the personal data we collect in the context of administration and executing agreements made between us, namely the agreements we have made for the delivery and payment of flowers and related products and services.

Sharing of information

We do not and will never, disclose your personal data to any external third parties or otherwise make it publicly available. This may change if a case arises whereby we must disclose your personal data due to a legal requirement, by order of a supervisory or other government body, to protect or defend our rights, to investigate illegal activities or alleged fraud, or to prevent or act against violations of applicable conditions.

Any forwarding of personal data

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with all aspects of the GDPR and this privacy statement.


Because our website has Google Analytics, our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy

What are Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Your rights

Please be aware that you have the following rights with regards to your personal data:
The right to contact us freely and at reasonable intervals with a request to advise whether your personal data is being processed, and if so, to inspect the information concerned.
The right to have your personal data corrected or supplemented if it is incorrect or incomplete.
The right to have your personal data deleted or to limit its processing.
The right to object to the processing of your personal data due to your specific personal circumstances.
The right to object to the processing of your personal data for direct marketing purposes.

If you wish to make a request based on the abovementioned rights, you can do this by sending an email to info@viamaster.co.uk. We may ask you for proof of identity for verification. We will strive to respond to your request within the applicable legal timeframe.

Right to be forgotten

You have the right to request any/all data we hold on you to be deleted. To raise your right to be forgotten, please email your request to info@viamaster.co.uk The day of your request will begin a 28 day process in which all information we hold on you will be deleted

Automatic decision making

The above-mentioned processing does not make use of automated decision-making and profiling.

Changes to this privacy statement

We reserve the right to alter this privacy statement and will inform you of any changes via the appropriate communication channels.
If you have questions about this privacy statement or the GDPR, please contact us via email info@viamaster.co.uk or by post at the above-mentioned address.